Shipping and returns
Ines gloves are shipped worldwide including express delivery and any tax and duties.
All orders are shipped the same or next working day using door to door express courier services.
You will be asked to sign for receipt.
You can choose the delivery address you prefer: home address, office address or the address of another person.
In general it will take 2-5 business days for the package to arrive, depending on custom checks and destination country.
For some countries it might take longer.
Delivery to PO boxes is possible but will take longer.
Ines Gloves is not responsible for delay in delivery due to forces beyond our control.
Each pair of gloves will be checked by Ines personally and boxed in our Ines signature packaging.
RETURNS, EXCHANGES AND REFUND
Ines Gloves customers must been fully satisfied with the choice they have made.
If for any reason you are not happy with your order, or the delivered product does not match with your specifications, or you find a manufacturing defect, you may return the purchased product, still unused within 14 days after delivery.
The only conditions we request are:
First email us if you want to return or exchange your purchase.
Please write the email to firstname.lastname@example.org, kindly specify the reasons for return:
you prefer a refunding or you prefer to exchange the color or size of the same article bought.
In case of replacement, please specify what you prefer.
We advise to check the availability at the website.
The product must:
- be unused
- have the original label
- be in its original bag/packaging
Due to the dynamic material of special leather it is possible that we ask you to email a photo before you send the gloves back.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you decide to exchange color/size of the item, please be informed that, after having received your return, we will re-send the item with the new color/size requested at OUR CHARGE and depending on availability.
Please write on your return package
- return/exchange size -
Remember to follow the described return procedure otherwise we can´t accept your return.
Oudezijds Achterburgwal 132