FREE & FAST SHIPPING WORLDWIDE ~ 5 STAR SERVICE

Service

SHIPMENT
Fast and free delivery worldwide.
The orders are shipped the next day.
You can choose the delivery address you prefer: home address, office address or the address of another person.
Shipment is by Dutch Post, registered mail or any other courier of our choice..
You will be asked to sign for receipt.
In general it will take 2-5 business days for the package to arrive, depending on destination country.
For some countries it might take longer.
Delivery to PO boxes is possible but will take longer.
Not always tracking available.

Ines Gloves is not responsible for delay in delivery due to forces beyond our control.
Ines Gloves is not responsible for your local import taxes.

RETURN AND REFUND

Ines Gloves customers must been fully satisfied with the choice they have made.
If for any reason you are not happy with your order, or the delivered product does not match with your specifications, or you find a manufacturing defect, you may return the purchased product, still unused, within 7 days after delivery.

The only conditions we request are:
First email us if you want to return or exchange your purchase.
The product must:

  • be unused
  • have the original label
  • be in its original bag/packaging

Please write the email to info@inesgloves.com, kindly specify the reasons for return:
you prefer a refunding or you prefer to exchange the color of the same article bought.

In case of replacement, please specify what you prefer.
We advise to check the availability at the website.
Please be informed that the shipment costs to send back goods are AT YOUR CHARGE. 
We kindly request to use registered mail shipment.
Ines Gloves does not take on the responsibility of your return shipment.
If you decide to exchange color of the item, please be informed that, after having received your return, we will re-send the item with the new color requested at OUR CHARGE and depending on availability.

IMPORTANT:
please write on your return package
- return/exchange size -
Remember to follow the described return procedure otherwise we won´t accept your return.

Return address:
Ines Gloves
Oudezijds Achterburgwal 132
1012DV Amsterdam
The Netherlands
+31203305477

SAFE PAYMENT
We accept credit cards and money wire transfer to our bank account.
Ines Gloves official currency is € Euro. Invoices are also in € Euro.
For non-Euro countries, the exchange rate depends on the credit card.

The payment of the purchased products is made online by credit card - VISA, American Express, Master Card, DISCOVER, iDeal, PayPal through our secure SSL-certificate server hosted by our partner Shopify.
Your card will be debited once the order has been accepted.

We also accept money transfer to our bank account.
After you submit your order online, you will receive instantly the order confirmation.
By wire transfer you will see on the order confirmation our bank account number, IBAN and BIC/SWIFT.
 
This payment system ensures secure transactions which, thanks to a certified system based on SSL 128 bit encryption protocol, guarantee the security of online transactions and information. 

PRICES
The prices € on the product page are indicated inclusive shipping by registered mail.
According EU regulations Dutch VAT of 21% is applied.
You can compare your currency from the list in the top right corner of the page, all of our € prices will also be displayed in that currency.

QUESTIONS
If you have questions you can use our real time chat box or, if not online, write your email to info@inesgloves.com
or call +31203305477
In general you will receive a reply email within 12 hours.

LEGAL SECTION
Products
Ines Gloves has endeavored to display and optimize the visibility of the products and colors featured on the site as accurately as possible.
However, the display of product colors depends on the user´s monitor, and Ines Gloves cannot guarantee that your monitor displays the colors of products accurately.
Disclaimer
Ines Gloves undertakes to render as accurate and exact a service as possible; however, technical, factual and/or printing inaccuracies and errors may inadvertently occur.
Ines Gloves reserves the right to make changes and corrections to the site whenever this is necessary, without advance warning.

Please note/ important:
We strongly ask you to write down the correct delivery address.
Ines gloves is not responsible for undeliverable goods due to your incorrect entry of delivery address.
In this case you cannot claim any compensation and/or refund if the goods did not arrive.
You are responsible for possible import VAT charges in your own country.

Privacy
We use cookies to be able to process your order.
Under no circumstances, the personal data provided by users will be communicated to third parties or otherwise disclosed.
The only exception is the data handled directly in connection with deliveries.

Ines Gloves
Oudezijds Achterburgwal 132
1012DV Amsterdam
info@inesgloves.com
Phone: +31203305477

Any disputes arising out of the use of this website, services and products are governed by Dutch law
© 2017 Ines- All Rights Reserved